Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@wattleandvane.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@wattleandvane.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order cancellation window
If you need to cancel an order, you can do so within 15 minutes of placing it by contacting us at Support@wattleandvane.com. After this window, your order will have entered processing and cannot be guaranteed for cancellation — in this case, you can instead return the item once received, in line with the policy above.
Your rights under Australian Consumer Law
Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law, including your right to a repair, replacement, or refund for goods that are faulty, not fit for purpose, or not as described. Our 14-day return policy above applies in addition to, not instead of, these statutory guarantees.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at Support@wattleandvane.com.
Contact Information
Store name: Wattle & Vane
Company name : ANSONTRADING LIMITED
Company number: 16747052
Warehouse Address: 53 Brown St, Newtown, NSW, 2042, Australia
Company Address: 3 Ploughmans Way, Macclesfield, Cheshire, SK102UN, United Kingdom
Email: Support@wattleandvane.com
Phone Number: +61 7 3067 5114
Customer Service Hours: Monday to Friday: 9am - 6pm
Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
Saturday and Sunday: Closed